- Email charter@asacaviationgroup.com
- 24/7 Customer Care +254-20-808-7-808
- Regional Office KAHL Terminal Cargo Centre, JKIA
Our concierge greeters assist in making your travels seamless and stress free. ASAC Airport Concierge clients are assisted through the airport and with all aspects of their airport journey, from the plane to their driver, and back. Whether you are a family going on holiday or a business traveler quickly passing through the airport, the service can be fully customized to your requirements.
Arrival Services, Our Concierge greeters will:
• Await at your arrival gate displaying your name sign
• Monitor and track your flight for peace of mind
• Assist to Immigration and Customs, Passport Control and Security Checkpoints, expediting the process where possible
• Guide you to baggage claim to reclaim your luggage
• Arrange a designated pick up point with your driver to ensure a seamless exit from the airport
Departure Services, Our Concierge greeters will:
• Meet you curb side or at a designated point of arrival at the airport
• Monitor and track your flight for peace of mind
• Assist with the airline check in and baggage process
• Assistance through airport security checkpoints; expediting the process where possible
• Guide you to your departure gate
Connection Services, Our Concierge greeters will:
• Await at your arrival gate displaying your name sign
• Monitor and track your flight for peace of mind
• Assist to Immigration and Customs, Passport Control and Security Checkpoints, expediting the process where possible
• Guide you to your connecting gate to your next destination If limo transfers are required between terminals, they may be added to your service at an additional cost, just let us know!
Our Airport by Invitation (ABI) is our most exclusive, premium service offered at over 100 airports worldwide. The ABI service caters to VIP travelers on commercial flights by providing exclusive access to private terminals; ensuring travelers avoid the chaos of the commercial terminals. With media discretion guaranteed, this is the only way to ensure complete privacy prior to your flight.
DEPARTURE SERVICES:
• Arrive at a private terminal entrance where you will be met by our dedicated concierge greeters who will escort you to your suite and handle your luggage
• Speed through the security process with private security screening, directly in the lounge
• Relax in luxurious and beautifully designed indoor and outdoor lounges with salon, spa and entertainment amenities (amenities differ depending on location)
• Once it is time for boarding, be driven by a luxury car directly to your plane door
ARRIVAL SERVICES:
• Our concierge greeters will be waiting for you at the plane door once you land. They will escort you from the jet bridge to our luxury car, ready to take you back to the private terminal
• Clear Immigration and Customs seamlessly in the private terminal
• Relax in luxurious and beautifully designed indoor and outdoor lounges with salon, spa and entertainment amenities while you wait for your bags (amenities differ depending on location)
• Our concierge greeters will handle your luggage and escort you to your driver to ensure a seamless exit from the airport
CONNECTION SERVICES:
• Our concierge greeters will be waiting for you at the plane door once you land. They will escort you from the jet bridge to our luxury car, ready to take you back to the private terminal
• Clear Immigration, Customs and Security Procedures seamlessly in the private terminal
• Relax in luxurious and beautifully designed indoor and outdoor lounges with salon, spa and entertainment amenities while you wait for your bags (amenities differ depending on location)
• • Once it is time for boarding, be driven by a luxury car directly to your plane door
ASAC FAST TRACK SERVICE
Sail through security or immigration and enjoy a smoother path with our Fast Track Vouchers, guaranteeing you access to an exclusive lane through security or immigration. Pre-book today and get your journey off to a great start.
FAST-TRACK SECURITY
• Premium security experience
• A dedicated security lane
• A queue-free, stress-free gateway to shops, restaurants and lounges
FAST-TRACK IMMIGRATION
• An exclusive lane, dedicated to you
• Limited number of vouchers available each hour, to ensure a truly fast track experience
• Available to passengers of all airlines and cabins
• Get through the border faster so you can continue on to your onward journey
SHOPPER SERVICE: All our concierge greeters are terminal experts. Whether you need assistance in finding a particular type of shop or want something purchased for you while you unwind in the lounge, we can arrange this for you with our exclusive personal shopper service. For more information or to book this service please do not hesitate to contact us .
CHAUFFEUR TRANSFERS: By far the easiest way of getting your baggage either to check-in or from baggage reclaim to your vehicle. Our baggage porters will help carry your bags, alongside our concierge greeters for a truly seamless airport experience. This service can be booked as an add-on to your VIP Greeter Service .
BAGGAGE PORTER AND DELIVERY: We can arrange an airport courier service for you to ensure that your items arrive at their appropriate destination both promptly and safely. By far the easiest way of getting your baggage either to check-in or from baggage reclaim to your vehicle. Our baggage porters will help carry your bags, alongside our concierge greeters for a truly seamless airport experience. This service can be booked as an add-on to your VIP Greeter Service. For more information or to book this service please do not hesitate to contact us .
TAX RECLAIM: A great shopping experience does not end when a shopper leaves the store; it ends at the airport when the shopper completes all administrative tasks, including their tax refund. We can process travelers’ tax refunds quickly and efficiently, while at the same time eliminating the stress and hassle associated with modern air travel. Let one of our concierge greeters assist you every step of the way .
HOTEL BOOKINGS: Should you find yourself in need of a hotel room for the night before an early flight out the next day, we can arrange accommodation in quality airport hotels for you. Let us know your requirements and we will provide you with a solution. For hotel booking enquiries please do not hesitate to contact us .
SPECIAL REQUESTS: Our service is fully customizable, and our concierge greeters are there to help you with anything you may need - from surprise gifts and last-minute purchases to various travel services. We can arrange for a number of items including but not limited to flowers, chocolates, phone chargers, newspapers, sim cards, coffee and more. Whether you wish to book a buggy to take you through the terminal, a spa treatment, or a table in an exclusive airport restaurant, let our team know and we can ensure you enjoy a truly special airport experience! .
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